Welcome to GoLinge and Washer by GoLinge.
This Privacy Policy and Terms of Use explains how GoLinge collects, uses, stores, protects, and shares information when you use our applications and services.
It also explains the rules that apply when customers place laundry orders and when laundry service providers ("Washers") accept and perform services through the GoLinge platform.
By creating an account, accessing, or using GoLinge or Washer, you acknowledge that you have read and agree to these Terms and this Privacy Policy.
GoLinge is the customer-facing application that allows users to request laundry services, provide a pickup location, communicate with a Washer, make payments, follow order progress, and receive their laundry after the service is completed.
Washer by GoLinge is the application used by approved laundry service providers to receive nearby order offers, manage pickups, record laundry weight, update order progress, communicate with customers, complete deliveries, and manage eligible payouts.
To use certain features, you may be required to create an account.
Depending on the application and your role, we may collect:
You are responsible for providing accurate information and keeping your account credentials secure.
A customer may submit a laundry service request through GoLinge and provide the information necessary to organize pickup and delivery.
Depending on the order, the customer may be required to pay a deposit before a Washer travels to the pickup location.
The deposit is not necessarily the final price of the laundry service.
After accepting an order, the Washer travels to the customer, collects the laundry, and weighs it using an appropriate scale.
The final service amount may be calculated using the actual laundry weight, selected services, applicable pricing, adjustments, fees, or other information displayed in the application.
When required by the application, the customer will be given the opportunity to review and confirm the final amount before the order proceeds to the next stage.
The initial deposit may be applied toward the total amount due. Any remaining eligible amount may then be processed using the customer's payment method.
We collect information that is necessary to operate GoLinge and Washer and provide our laundry services.
With permission from your device, we may collect precise or approximate location information when required for features such as:
We may collect information such as:
Users may provide photos or other content in connection with an order, account verification, customer support, or another feature of the service.
This may include photos of laundry, profile information, verification documents, and other information voluntarily submitted through the applications.
If customers and Washers communicate using the in-app messaging system, those messages may be transmitted and stored as necessary to provide the communication feature, support the order, resolve disputes, and maintain platform safety.
Payments and eligible Washer payouts are processed using third-party payment services such as Stripe.
Where payment card or bank information is entered directly through Stripe's secure payment interfaces, Stripe processes that financial information according to its own privacy and security practices.
GoLinge may receive and store limited transaction-related information such as:
GoLinge does not intentionally store full payment card numbers when those details are processed directly by Stripe.
We or our service providers may process limited technical information necessary to operate and secure the applications, including:
We may use collected information to:
Location is an important part of the GoLinge service because pickup and delivery occur at physical locations.
For Washers, location may also be used to determine whether relevant orders are available nearby and to calculate the distance between the Washer, customer, and laundry-related destinations.
Location information is used for app functionality and service operations.
We do not use precise location information for third-party targeted advertising or sell precise location information to data brokers.
You may manage location permissions using your mobile device's settings. Disabling location permissions may prevent certain features from working correctly.
Customers may be required to pay a deposit before pickup. The deposit helps confirm the service request and allows an eligible Washer to proceed to the customer's location.
The final price may differ from the initial deposit because the laundry is weighed at pickup and the final amount may depend on the actual service details.
Payment information is processed securely through our payment provider where applicable.
Eligible Washers may receive payouts for completed and qualifying services.
Payout availability may depend on factors including:
GoLinge does not guarantee any particular number of orders, level of activity, or amount of earnings to a Washer.
GoLinge relies on trusted third-party service providers to provide essential application functionality.
These providers may include:
These service providers may process information only as necessary to provide their services, subject to their respective terms, privacy policies, contractual obligations, and applicable law.
Stripe Privacy Policy: https://stripe.com/privacy
Firebase Privacy and Security Information: https://firebase.google.com/support/privacy
We do not sell personal information.
We may share limited information when necessary to provide GoLinge services, including with:
We may also disclose information when reasonably necessary to protect users, enforce our Terms, investigate fraud or abuse, respond to lawful requests, or comply with applicable law.
GoLinge and Washer do not use users' names, physical addresses, precise location information, or payment information for cross-app targeted advertising tracking.
We do not sell these data categories to data brokers for advertising purposes.
Information may still be processed by service providers for legitimate purposes such as app functionality, security, fraud prevention, payment processing, account verification, and service delivery.
Customers agree to:
Washers agree to:
You remain responsible for photos, messages, documents, comments, and other content you submit through GoLinge or Washer.
You must have the necessary rights and permissions to submit such content.
By submitting content, you authorize GoLinge to process, store, display, and transmit that content only to the extent reasonably necessary to:
Users may not:
Accounts involved in suspected fraud, abuse, security risks, or serious violations may be restricted, suspended, or terminated as permitted by applicable law.
Cancellation, refund, pricing adjustment, and dispute rules may depend on the stage of the order and the circumstances involved.
Applicable information may be displayed in the application during the order process or communicated by GoLinge support.
GoLinge may review service records, payment information, order status, communications, photos, weight information, and other relevant information when investigating a dispute.
Refunds or adjustments, when approved, may be returned through the original payment method or another permitted method, subject to payment-provider processing times.
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
Communications with our services and relevant third-party providers use secure encrypted connections, such as HTTPS/TLS, where applicable.
We also use authentication, access controls, application integrity mechanisms, and other security measures where appropriate.
However, no electronic transmission or storage method can be guaranteed to be completely secure.
Users are responsible for protecting their passwords and immediately informing GoLinge if they believe their account has been compromised.
We retain personal information only for as long as reasonably necessary to provide the services described in this Policy, operate accounts, complete transactions, resolve disputes, maintain security, prevent fraud, and comply with legal or regulatory requirements.
Different categories of data may have different retention periods.
Even after an account deletion request, certain limited records may be retained when reasonably necessary for:
Where possible, retained information may be limited, separated from active account information, or anonymized when it is no longer necessary to identify the user.
Users may request deletion of their GoLinge or Washer account and associated personal information.
Where available, you can initiate account deletion directly from the account or settings section of the application.
You may also request account deletion without using the application by contacting GoLinge support.
Subject to legitimate retention requirements, account deletion may include deletion or anonymization of:
We may retain limited information after deletion where necessary for:
We aim to complete verified account deletion requests within 30 days, except for information that must be retained for legitimate legal, financial, security, or regulatory reasons.
Backup copies may remain for a limited period as part of normal backup and disaster-recovery processes before being overwritten or deleted.
Depending on your device, account, and applicable law, you may be able to:
Some permissions are necessary for particular application features. If you disable them, those features may become unavailable.
GoLinge and Washer are not intended to knowingly collect personal information from children in violation of applicable law.
Users must have the legal capacity required to create an account, authorize payments, enter into applicable service arrangements, and use the platform in their country or region.
Washer accounts may be subject to additional eligibility, identity, payment-provider, and age requirements.
GoLinge does not guarantee that a Washer, particular service, pickup time, delivery time, or order opportunity will always be available.
Service availability may vary according to location, demand, Washer availability, operational conditions, verification status, service area, and other factors.
We may modify, suspend, maintain, or update portions of the applications as necessary to operate and improve the platform.
GoLinge provides technology that facilitates laundry service requests, communication, order management, payments, and related functionality between customers and eligible service providers.
Users are responsible for their own conduct and for complying with applicable laws and these Terms.
To the maximum extent permitted by applicable law, GoLinge is not responsible for indirect or consequential losses resulting from events outside its reasonable control.
Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable consumer-protection or other mandatory laws.
GoLinge may restrict, suspend, or terminate access to an account when reasonably necessary for reasons including:
Where appropriate and legally required, users may be informed of the reason for an account restriction or suspension.
We may update this Privacy Policy and Terms of Use from time to time to reflect changes to our services, technology, business practices, or legal requirements.
When material changes are made, we may notify users through the applications, by email, or by updating the effective date displayed on this page.
Continued use of the services after an updated version becomes effective may constitute acceptance of the updated Terms where permitted by applicable law.
If you have questions about this Privacy Policy, these Terms, your account, your personal information, or an account deletion request, please contact:
GoLinge Support
Email:
towabalo@washappofficial.com
For account deletion requests, please include "Account Deletion Request" in the subject line.